Telstra Connect
It's fast and easy to bring your service to life on the Telstra network.
When you combine your 1300 Australia PhoneWord with the Telstra Network, you reap even more rewards from being connected to Australia's largest and most sophisticated telecommunications provider.
Telstra's network has benefited from significant capital investment. It can handle 1000 call attempts every second, and answer 500 million call attempts each month. Such capacity, which is without equal in Australia, offers users inherent flexibility and scalability.
Telstra has designed its Intelligent Network with duplicate paths - and this means there is no single point of failure for your call. This is important for all businesses that demand reliability as part of their service.
Furthermore, Telstra has enhanced its core platform by introducing Australia's most comprehensive range of platform features.
Telstra offers unlimited answer points, and is clever enough to know how to treat calls from specific clusters as small as 200 households. From the simplest service - to the most complex - Telstra's has the capability to ensure all businesses maximise the value of every call.
Telstra’s network has the capability to ensure all businesses maximise the value of every call.
Routing Calls Based On Their Origin
When it comes to routing calls to specific locations based on the origin of the caller, Telstra is an expert.
Telstra can route your call based on its origin to the nearest or designated outlet or representative, and its network is clever enough to pinpoint calls from 200 households.
This is especially important for franchise and other territory-based models because it ensures that territory agents are treated fairly, as well as minimising call costs to businesses.
Changing Where Your Calls Are Answered
It's easy to redirect your calls to other branches or telephones within your office - or even to send calls to other locations in times of peak call traffic.
Telstra enables businesses to control how their calls are directed themselves - or businesses can call on Telstra to do it on their behalf.
Managing your call traffic is important because it minimises lost call opportunities, and lost sales opportunities as well.
To take control of your calls means you can change where your calls are sent in almost real time - and this means you can maximise your resources immediately.
Telstra can even help you to provide shorter queues for your important customers through introducing a silver service option.
Extending Your Trading Hours
For those businesses with interstate offices, Telstra can help you to extend your trading hours by taking advantage of interstate time zones.
This gives you the opportunity for increased customer contact and servicing, as well as increased opportunity to make sales.
Moving Premises Or States
One of the advantages of having a 1300 Australia PhoneWord combined with Telstra's network is that it's easy to take your PhoneWord with you - even if you move premises or states.
All you need to do is call Telstra for help, or you can do it yourself with Telstra's IN-Control or IN-Control Call Direct self-management tools.
Reporting
Telstra's service comes packaged with Telstra Analyser Online, a web-based reporting tool that sits on your desktop.
With Telstra Analyser Online, you can view how many calls you received and from where, how many were successful, and the average call duration. Data is refreshed from Telstra's network each night, and this means that your information is timely and relevant.
Existing users of Telstra Analyser Online use its information to plan agent resources, monitor campaign effectiveness and even to decide where to build their next store.
Talk to 1300 Australia to be put in touch with the right people to help you.