Differences between 13 numbers, 1300 numbers and 1800 numbers

A common question that our new customers ask is what is the difference between a 1800 number and a 1300 number? We thought it would be best to explain the differences, and similarities of 1300 and 1800 numbers and if you still have questions, feel free to contact us on 1300 AUSTRALIA and one of our friendly sales reps will run through it in more detail with you.

13 Numbers and 1300 Numbers

These two types of phone words are very similar in their call charges. For both 13 and 1300 numbers, customers pay a cost similar to a local phone call (more from mobiles). Calls that are made in the local area to the 13 or 1300 number are free for the first 15 minutes for the service owner and after this 15 minutes is passed a small per minute charge is added. This is a great option for customers as the cost to them is similar to a local call (more for mobiles).

The major differences between 1300 numbers and 13 numbers are the setup costs with 13 numbers being more expensive to setup. For more details on the running costs of these services please call our team on 1300 AUSTRALIA.

1800 Numbers

The major difference between 13/1300 numbers and 1800 numbers is that 1800 numbers are a Toll Free Number where the customer does not have to pay anything to make the call. This has many benefits for the customers and studies have shown that Toll Free Numbers out perform all other numbers. The cost of the call is paid by the service owner, but to give you an idea of the rates, local calls are charged at 16.5c per minute capped at 38.5c for the first 10 minutes, and then 13.2c per minute thereafter. So a typical 10 minute sales call from a landline will only cost the service provider 38.5 cents.

Which is best for me: 13 number, 1300 number or 1800 number?

Below are some of the key factors you need to consider when choosing which type of number is right for you. As always, if you are unsure, or want professional advice, please call one of our sales reps on 1300 AUSTRALIA and they will help you select the number that best suits your needs.

- How many calls do you currently take per month?

- Are your calls generally from local lines or mobiles? Are they answered on a mobile or local line?

- How long are the calls? If they are generally under 15 minutes a 1300 number is perfect as there is no cost to your business for this call.

- Is it important for your business to have a Toll Free Numbers? Do you need the competitive advantage of free calls for customers?

- Is the phone word that you are after available in each of the 3 formats? You are better off getting a high quality 1300 number that matches your brand than a 1800 number that doesn’t quite fit.

1300 Australia has the widest range of 1300, 1800 and 13 Numbers in Australia. Our professional sales reps can help you decide which type of number fits best for your business and can help you develop strategies implementing your new number.