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Frequently Asked Questions

To help you decide if phone words are right for your business, we’ve put together a list of the most common questions our team are asked when people are researching phone words.
If you don’t find the question you were after, then just give our friendly team a call on 1300 GROWTH, where they will do everything they can to help you out.

What is a Phone word?

A phone word is a 13, 1300, or 1800 number which spells a word.  For example, when you dial the phone word 1300 MOBILE, you are actually dialing 1300 662453.

How much does a phone word cost?

Phone words vary in costs depending on the specific phone word.  For a quote, please contact us on 1300 GROWTH and one of our friendly team members will help you find a suitable phone word.

What is the best way to advertise a phone word?

To get the most out of your new phone word, we recommend to display it every where you currently display your old phone number.  Some of the most common ideas include letter heads, cars, staff uniforms, signage, business cards and much more.

1300 Australia have a customer support team dedicated to providing ongoing marketing support for the life of your phone word.

How can a phone word help my business?

As Phone words are more memorable than normal phone numbers, any business doing any form of advertising and marketing can benefit from phone words.  Thousands of Australian businesses are now using phone words to ensure better advertising recall.

What are prefixes?

A phone word prefix is just the digits before the word part. The three in use in Australia are 13 numbers, 1300 numbers or 1800 numbers.

Find out about prefixes

What are the differences between 1300 numbers, 13 numbers and 1800 numbers?

1300 and 13 numbers are two types of phone words which have similar in call charges. If Telstra is your preferred service provider, customers pay a low untimed charge (more from mobiles).  Check with your service provider for all charges and costs as these vary by supplier.

13 numbers are more expensive to setup than both 1300 and 1800 numbers.

1800 numbers are called “free call” numbers.  This means the customer does not have to pay anything to make the call from a landline.  The cost of the call is paid by the service owner, and local call rates are charged for the first 10 minutes.

What is over dial?

When dialing a phone word with more than 6 digits for a 13 number, or 10 digits for a 1300/1800 number, the call connects automatically regardless of dialing the extra digits. The extra digits are simply discarded when the caller dials your phone word.

How many letters can I have in a phone word?

1800 and 1300 numbers require a minimum of 6 digits and preferably no more than 10 (overdialing) after the prefix when forming a phone word. 13 numbers need a minimum of 4 after the prefix and no more than 8 (overdialing) when forming a phone word.

What happens with my existing number?

You don’t need to discard your existing number of use a phone word.  Calls to your phone word will be automatically directed to your existing inbound number.  So any customers dialing your old number will be able to get through to you, and anyone dialing your phone word will also be able to get through to you.

Does my business need a phone word?

Almost every business can benefit from a phone word.  If your brand has a visible presence (cars, uniforms, shop front, letter heads) or does any form of advertising you will benefit from people being able to better remember your brand.

How do I dial a phone word?

To dial 1300 GARDEN, you dial the numbers 1  3  0  0 followed by the keys with the corresponding letters G  A R  D  E  N on them.
Example:

1  3  0  0   G  A  R  D  E  N
1  3  0  0   4  2  7  3  3  6

Will customers know how to dial a phone word?

Yes. Recent research conducted by Roy Morgan in 2012 indicated that 97% of Australian’s are aware of phone words.

How do I dial a phone word from a blackberry?

To dial a phone word on a Blackberry simply enter the phone word prefix 13, 1300 or 1800 number, then hold down the ALT key and type the phone word.  Holding the ALT key will convert the number into the required letter.

How do I get more information about phone words?

Give our team a call on 1300 GROWTH and we will take you through everything you need to know about Phone words. The office is open from Monday to Friday : 8.30 to 5.00pm AEST.  You can leave a message outside these hours