With a Telstra 1300 number, you can offer your customers the convenience of low cost untimed calls to your business from almost any fixed phone in Australia. Telstra have additional features to ensure your customers can always talk business. Supporting the core platform capability of Telstra Inbound Services are a number of optional features, all designed to enable your business to tailor a service to meet your specific needs.
It’s quick and easy to bring your service to life on the Telstra network. When you combine your phone word with the Telstra network, you’re being connected to Australia’s largest and most sophisticated telecommunications provider.
Telstra’s network has the highest capacity and the largest geographic coverage in Australia. The network can handle 1000 call attempts every second and answer 500 million call attempts each month. Such capacity, which is without equal in Australia, offers business flexibility and scalability. Telstra has designed its Intelligent Network (IN) with duplicate paths – this means there is no single point of failure for your call. This is important for all businesses that demand reliability as part of their service.
Telstra has enhanced its core platform by introducing Australia’s most comprehensive range of platform features.
Telstra offers unlimited answer points and is clever enough to know how to treat calls from specific clusters as small as 200 households. From the simplest service to the most complex. Telstra’s has the capability to ensure all businesses maximise the value of every call.
based on their origin
When it comes to routing calls to specific locations based on the origin of the caller, Telstra is an expert. Telstra can route your call based on its origin to the nearest or designated outlet or representative, and its network is clever enough to pinpoint calls from as little as 200 households. This is especially important for franchise and other territory-based models because it ensures that territory agents are treated fairly, as well as minimising call costs to businesses.
Changing where your calls
It’s easy to redirect your calls to other branches or telephones within your office, or even send calls to other locations in times of peak call traffic. Telstra 1300 numbers enable businesses to control how their calls are directed themselves or businesses can call on Telstra to do it on their behalf.
Managing your call traffic is important because it minimises lost call and sales opportunities.
Taking control of your calls means you can change where your calls are sent in almost real time – this means you can maximise your resources immediately.
Telstra can even help you to provide shorter queues for your important customers through introducing a silver service option.
For those businesses with interstate offices, Telstra 1300 numbers can help you to extend your trading hours by taking advantage of interstate time zones. This gives you the opportunity for increased customer contact and servicing, as well as increased opportunity to make sales.
One of the advantages of having a phone word combined with Telstra’s network is that it’s easy to take your phone word with you – even if you move premises or states. All you need to do is call Telstra for help, or you can do it yourself with Telstra’s IN-Control or IN-Control Call Direct self-management tools.
Businesses using phone words will often require reporting and customer management tools. Telstra Analyser Online and In Control offer this functionality. You can view how many calls you have received and from where, how many were successful and the average call duration.
Data is refreshed from Telstra’s network each night, which means that your information is timely and relevant. This powerful web based reporting tool provides full visibility of the effectiveness of specific campaigns and/or call traffic.
Telstra’s standard inbound features can include:
- Call Splaying allows you to split incoming calls across different answering points.
- Call Overflow gives you the option of alternative numbers when original answering point is busy.
- Mobile Manager allows you to direct mobile calls to a unique answering point based on geographical location.
- Area Code Manager channels incoming calls from specified area codes to designated answering points.
- Time and Day Manager allows you to divert calls to alternative telephone numbers based on the time and day a call is made.
For more information on Telstra Business Services, email Telstra, call on 1800 334 884 or contact your Telstra Business Account Representative.